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Business & Systems · Finished Aug 2026 · Audiobook
Unreasonable Hospitality
4.33/5
Read this if
- “My product is good and nobody talks about it.”
- “I treat clients as transactions and wonder why they leave.”
What it’s about
- Hospitality is a strategy, not a soft skill: make people feel seen.
- The 95/5 rule: manage 95% of the business down to the penny, spend the last 5% foolishly on the gestures people remember.
- One size fits one.
From the book
“no one who ever changed the game did so by being reasonable”Will Guidara
“Sometimes the best time to promote people is before they are ready.”Will Guidara
Get the book ↗ Listen on Audible ↗
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